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Privacy Policy and Cookie Notice

This Privacy Policy explains how any personal information we collect from you, or that you provide to us, will be processed by Sportall365 (“Sportall365”, “We”, “Us”, “Our”) and trusted third-party service providers as described in this policy.

Please read this Privacy Policy carefully to understand how we collect, use and protect your information and the choices you have.

This Privacy Policy applies to your access and use of our websites, applications, products, services and content (“Services”).

WHO IS RESPONSIBLE FOR YOUR DATA?

If you use our Services, the Data Controller is Sportall365, a trading name of Kere Ltd, a company registered in England and Wales under company number 14568358, with its registered office at 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom. Kere Ltd is registered with the Information Commissioner’s Office (ICO) under registration number ZB496185. You can contact us about your personal data at [email protected].

INFORMATION WE COLLECT FROM YOU

Information you give us

You may provide us information when:

  • registering an account or subscribing to the Services
  • making a payment or managing your subscription
  • contacting customer support
  • participating in surveys, promotions or beta tests
  • posting content or interacting within the Services
  • setting preferences in your account
  • otherwise communicating with us

Additional Information

We may collect information about:

  • your use of the Services
  • subscription transactions and billing history
  • payment country and payment status
  • account login history
  • service interaction activity

IMPORTANT

We do NOT store your full payment card number. Payments are securely processed by certified third-party payment processors.

We may also collect:

  • device identifiers
  • IP address
  • browser/device configuration
  • language preferences
  • log information
  • usage behaviour within the Services
  • cookies and tracking technologies

ACCOUNT INFORMATION

To create an account, you must provide:

  • first name
  • last name
  • email address
  • password

Additional optional information may be requested for profile customization or service personalization.

If you sign in with a third-party sign-in provider, we receive your name, your email address and an account identifier from that provider. We use them only to sign you in to your existing account.

USES MADE OF THE INFORMATION

We use your information to:

  • provide and operate the Services
  • manage your subscription and billing
  • calculate, show and keep the member points linked to your membership (see Section 7.6 of the Terms of Service), using your membership, payment, sign-in and reading records, and record whether you asked us to tell you about new ways to use them
  • process transactions
  • send account notifications
  • provide customer support
  • enforce our Terms of Service
  • apply the device limit and the territorial availability of the Services
  • detect, investigate and prevent fraud or abuse

We may also use data to:

  • improve the Services
  • analyze usage trends
  • personalize content
  • deliver marketing communications where permitted by law

You can unsubscribe from marketing communications at any time.

We may use automated and AI-assisted tools to help our support team prepare replies to your messages.

FRAUD PREVENTION AND SERVICE SECURITY

To protect the integrity of the Services and prevent fraud, we may maintain service logs including login timestamps, device identifiers, IP addresses, subscription activity, and usage data.

These records may be used for security monitoring, fraud investigation, payment dispute resolution, and compliance with legal obligations.

Where necessary and permitted by applicable law, we keep records of account creation, the version of the Terms accepted and the time of acceptance, checkout information, membership status, successful and unsuccessful payments and payment authorisations, membership conversions and prorated-credit calculations, cancellation requests and their times, communications with us, sign-in activity, IP address and device information, and records of access to the Services. These records are used to administer memberships, show the terms agreed and the membership and payment history, show the availability or use of the Services, investigate account or payment issues, keep accounts secure, prevent fraud, respond to bank, payment-network, regulatory or legal disputes, establish, exercise or defend legal claims, and meet legal obligations. They are kept only within the retention periods below or as required by law.

DISCLOSURE OF YOUR INFORMATION

We may share your information only where necessary with:

  • payment processors
  • hosting and infrastructure providers
  • analytics providers
  • customer support platforms
  • fraud detection and security partners
  • licensors and rights holders, where needed for rights management and reporting
  • banks, card issuers, payment networks and other bodies handling a payment dispute, to the extent needed to investigate and respond to it
  • email delivery and email-address validation providers
  • providers of AI-assisted tools that help us prepare support replies
  • regulators, courts and other competent authorities when required by law

We do NOT sell your personal data.

INTERNATIONAL DATA TRANSFERS

Your information may be processed in countries outside your country of residence.

Where required by applicable law, we implement appropriate safeguards including contractual protections and industry-standard security measures to protect your personal data.

DATA SECURITY

We implement reasonable technical and organizational measures designed to protect your personal data against unauthorized access, disclosure, alteration or destruction.

However, no method of internet transmission or electronic storage is completely secure and therefore absolute security cannot be guaranteed.

PARENTS AND GUARDIANS

The Services are intended for users aged 18 or older (or, where higher, the age required to enter into a binding subscription contract in their country). We do not knowingly collect personal data from individuals under that age.

LEGAL BASIS FOR PROCESSING

We process your data based on:

  • contract: providing your membership, member points, billing, sign-in and customer support
  • legal obligation: keeping accounting and tax records and answering lawful requests from authorities
  • legitimate interests: fraud prevention and security, enforcing our Terms of Service, investigating and defending payment disputes and legal claims, improving the Services, and service messages
  • consent: analytics and advertising cookies, and marketing emails where the law requires consent; you can withdraw consent at any time

HOW LONG WE KEEP DATA

We keep your information:

  • account and membership details and your communications with us: while you have an account, and afterwards as long as needed for the purposes below
  • payment and billing records: as long as accounting and tax law requires
  • records of the Terms you accepted: 2 years after your last membership ends
  • sign-in history (date, device, approximate location): 13 months
  • records of access to the Services, including IP addresses: 24 months
  • viewing statistics: 13 months
  • records of emails we sent you: 24 months

Records needed for an open payment dispute or legal claim are kept until it is resolved. After these periods, data is deleted or anonymised.

YOUR RIGHTS

You may request:

  • access to your data
  • correction of inaccurate data
  • deletion of your data
  • restriction of how we use your data
  • objection to processing based on our legitimate interests
  • transfer of your data in a portable format
  • withdrawal of consent where processing is based on consent

Requests for deletion are assessed in accordance with data-protection law. Some information may need to be kept where necessary to comply with legal obligations, keep required financial records, prevent or investigate fraud, or establish, exercise or defend legal claims. Any information kept remains protected and is used only for those purposes.

Requests may be submitted by contacting: [email protected]

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data-protection authority.

CONTACT

Questions regarding this Privacy Policy should be sent to: [email protected], or by post to Kere Ltd, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom.

CHANGES

This Privacy Policy applies to all users, accounts and memberships, including memberships that began before it was published. We may update this Privacy Policy from time to time, and the current version is always published on this page. Any legally required notice or consent will be respected. Where notice is required, we may give it by email or by any other means. Continuing to use the Site or the Services, or keeping an account or membership, after an updated Privacy Policy is published constitutes acceptance of the updated Privacy Policy.

SPORTALL365 COOKIE NOTICE

We use cookies and similar technologies to:

  • operate the Services
  • remember user preferences
  • analyze usage
  • improve performance
  • support advertising where applicable

Cookies may include:

  • essential cookies
  • functionality cookies
  • analytics cookies
  • advertising cookies

Essential cookies (sign-in session, security and your cookie choice) are always on, because the Services do not work without them. Analytics and advertising cookies are used only if you accept them in the cookie banner. You can change your choice at any time with the Cookie settings link at the bottom of the pages.

You can also control cookies through your browser settings. Blocking some cookies may affect service functionality.