Frequently asked questions

In My Account → Magazine. Open any issue to read it in your browser on any device, or download it. The magazine is for your personal use only (Terms, section 7.1).

In My Account → Magazine, the newest issue is always at the top. When a new issue is out, you also see it on your My Account overview.

Yes. All published issues are listed in My Account → Magazine, newest first. Open any of them to read it.

Yes. Choose Download next to an issue in My Account → Magazine to save it as a PDF file. Downloaded issues are for your personal use only and may not be shared or passed on (Terms, section 7.1).

In the web browser on phones, tablets and computers. No app is needed.

Yes, until the end of the period you have already paid for. After your access has ended, you can rejoin from My Account at any time.

Sportall365 automatically selects the best quality available for your device and internet connection speed. Below are our recommendations for internet download speeds:

• 2.0 Mbps: recommended internet download speed for standard quality. This speed is ok on the go on your mobile phone.
• 3.5 Mbps: recommended internet download speed for high quality. This speed is good on your mobile phone.
• 6.5 Mbps: recommended internet download speed for high quality on larger screens. If you use Sportall365 on a large screen, this is the minimum internet download speed we recommend.
• 8.0 Mbps: recommended internet download speed for the highest quality.

Important considerations when using Sportall365 over the internet:

• Sometimes we aren’t able to make your device or app use 100% of the available internet download speed. When this is the case you’ll need up to 100% more bandwidth to get the best quality.
• When someone else on your network uses the internet, it will reduce the available bandwidth for you on Sportall365.

Sportall365 supports the web browsers listed below on their latest version. If your version is not current, please click on your web browser on the list for updating steps:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Apple Safari

If the troubleshooting steps did not help you solve your problem, please contact our customer service team for further help.

Please go through the steps below to update Google Chrome:

1. Open Chrome
2. At the top right, click on the three dots. If an update is pending, the icon will be colored:
   • Green: An update has been available for 2 days.
   • Orange: An update has been available for 4 days.
   • Red: An update has been available for 7 days.
3. Click Update Google Chrome - If you don't see this button, you're on the latest version
4. Click Relaunch

Please go through the steps below to update Mozilla Firefox:

1. Open Firefox.
2. Click the menu button > Help > About Firefox. Firefox will begin checking for updates and downloading them automatically.
3. When the updates are ready to be installed, click Restart Firefox.

Your Microsoft Edge browser is linked to Windows updates and will automatically update if you update Windows 10. To check for available Windows 10 updates please go through the steps below:

1. Click on the Windows logo in the lower left corner.
2. Click on Settings > Update & Security > Check for updates. If an update for Windows 10 is available, it will be installed automatically and you will get the latest version of Edge.

You can keep your Safari browser up to date by making sure that your macOS is up to date. Please follow the steps on the Apple support page to update your macOS.

Sportall365 is currently available in many countries.

To request Sportall365 in your country, contact us.

Every membership includes all Sportall365 content, including the Sportall365 magazine. Content can change because of rights, schedules or technical reasons (Terms, section 7.4).

Premium+: $9.90 for the first 30 days, then $39.80 per month.

All-Access: $0.70 for the first day, then $39.80 per month.

Prices are in US dollars. The price and terms of your plan are shown before you pay.

Premium+: $9.90 when you join. When the first 30 days end, $39.80 is charged, and then every month on that date.

All-Access: $0.70 when you join. When the 1-day period ends, $39.80 is charged, and then every month on that date.

Your membership renews automatically until you cancel. You can always see your next payment and its date in My Account → Subscriptions.

The introductory prices are meant for new members (Terms, section 3.1). If you have been a member before, use Rejoin in My Account to come back.

Our prices are in US dollars. If your card uses another currency, your bank converts the amount and may add its own fee. Fees charged by your bank or card issuer are outside our control (Terms, section 4.1).

Yes, after your first full payment: My Account → Subscriptions → Change plan. Nothing is charged when you switch. The new plan’s price applies from your next payment, on the same billing date.

Our Terms describe two longer memberships: Premium Annual (one year) and Premium Two-Year. Under the Terms, an active Premium membership can be converted automatically to Premium Annual after three successful payments, and Premium Annual can be converted to Premium Two-Year in the 10 days before six months from its start.

When a conversion happens, the unused part of what you have already paid is credited and only the balance is charged. Cancelling before a conversion is processed prevents it. The full rules are in the Terms, section 4.10.

Log in, open My Account → Subscriptions, choose Cancel subscription and confirm. We send you a confirmation email. You can also write to [email protected].

Your membership stops at the end of the period you have already paid for. You keep full access until then, and no further payments are taken. Cancelling also stops any renewal or membership conversion that has not been processed yet (Terms, section 5.1).

Payments are not refunded because you cancel, did not use the service or changed your mind after your membership started. This includes the current billing period (Terms, section 5.3).

If you were charged twice or by mistake, contact [email protected]: we will look into it. Your statutory consumer rights are not affected.

No. Not logging in or not using Sportall365 does not cancel a membership. Payments continue until you cancel in My Account.

When you start cancelling, you may be offered 7 extra days free instead. If you accept, nothing is charged that day, your next payment moves 7 days later, and later payments stay on the new date. Each member can use it once, and you can still cancel afterwards.

It is not offered during the 1-day All-Access introductory period.

Yes. Until your access ends, choose Restore membership in My Account → Subscriptions: your billing date stays the same and nothing is charged now. After your access has ended, you can rejoin from My Account at any time.

Debit and credit cards, and Apple Pay or Google Pay on devices that support them. Payments are processed by our payment provider; we never see your full card number.

Your access is paused and we email you. Update your card in My Account: the open payment is then charged and your access comes back. We may also retry the payment (Terms, section 4.3).

In My Account → Subscriptions → Update card. The new card is used for your next payments.

In My Account → Payments.

1. Check your funds
   You must have a minimum amount in your bank account or on your card in order to pay for Sportall365. We will only take money if there are enough funds to pay for your subscription and we do check to ensure that you have sufficient funds. Check the funds in your account or available balance on your card.
2. Update your payment method and details
   If your payment failed you want to check if you provided the correct payment details and update your payment method if necessary. You can do this in My Account → Subscriptions → Update card.
3. Check with your bank or payment provider
   Sometimes your payment provider may decline the transaction. Please contact your payment provider directly to check that the transaction went through, and then try again.
4. Contact customer support
   If you run into further problems with your payment please contact our customer service team for further help.

Please contact [email protected] first, so we can check the payment and help quickly. You can still contact your bank at any time. If a payment is disputed or charged back, access linked to that payment may be suspended while it is looked into (Terms, section 5.4).

Sportall365 works in the web browser on phones, tablets and computers. No app is needed.

You can use Sportall365 on up to 2 devices at the same time (Terms, section 7.3). You see them in My Account → Devices.

A stable connection of about 9 Mbps or faster is recommended for the best experience. Quality depends on your device, location and connection. Your internet provider may charge for data (Terms, section 6.6–6.7).

Some content is only available in certain countries because of licensing rights (Terms, section 2.1).

If your internet connection strength meets our minimum requirements, you can go through these areas below to help resolve common connection issues:

1. Test your internet connection speed
2. Restart your network
3. Connect your device directly to the modem
4. Improve your Wi-Fi signal

If the troubleshooting steps did not help you solve your problem, please contact our customer service team for further help.

1. Browse to www.fast.com on the device you would like to use Sportall365 on.
2. The speed test will start automatically and once the text turns black the speed test is completed.

1. First make sure to turn off, or unplug the device you use Sportall365 on. Unplug your modem and router from the mains power (If you do not have a router, unplugging your modem will be enough).
2. Make sure everything stays unplugged for at least 30 seconds.
3. Plug in your modem and wait until it is connected (no new indicator lights are blinking anymore). If you have a router, plug in your router now and wait until it is connected (no new indicator lights are blinking anymore).
4. Turn on your device and open Sportall365 again.

If you’re using a wireless router to use Sportall365 on your device, try connecting this device directly to the modem, bypassing the router and the wireless signal. That will help identify what’s causing the problem by eliminating the router, or wireless connectivity as a possible cause. Please note that depending on your device you might need an extra cable/adapter to connect your device to the modem.

Below you will find a list of suggestions to do to improve your Wi-Fi signal at home:

• Make sure that your router is not near to other wireless devices, as they can cause interference when trying to connect to the Wi-Fi.
• Move your router to a high position and make sure there are no obstacles around it. A router below, or behind furniture might cause problems.
• Move your router to a central location in your home, which will help you distribute the signal evenly in your home.

Please go through the following steps on your Web browser:

1. Check your internet connection speed at www.fast.com
   On your web browser please navigate to www.fast.com to check your internet connection speed. As this page is built to measure download speed, it will get you an adequate picture of the speed of your internet connection. If you run into problems with your internet connection make sure to check out our "Troubleshoot your network connection" steps.
2. Reload the page and see if it works
   In your web browser reload the page, or open another page of Sportall365 and see if it loads. Once it is working go back to the page you wanted to open. If nothing loads proceed to the next step.
3. Try a different web browser
   Simply try Sportall365 in another web browser.
4. Contact customer support
   If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.

Please go through the following steps to troubleshoot your PC/Mac:

1. Confirm your internet connection is available on your device
   To check if your PC/MAC has a working internet connection check if you can access www.Sportall365.com. If you can see the page and did not receive an error message you know that the internet connection on your PC/MAC is working.
2. Check your internet connection speed at www.fast.com
   On your web browser please navigate to www.fast.com to check your internet connection speed. As this page is built to measure download speed, it will get you an adequate picture of the speed of your internet connection.
3. Reload the page and see if it works
   In your web browser reload the page, or open another page of Sportall365 and see if it loads. Once it is working go back to the page you wanted to open. If nothing loads proceed to the next step.
4. Try a different web browser
   Simply try Sportall365 in another web browser.
5. Contact customer support
   If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.

When you join, we email you a password and log you in straight away. You can change it in My Account → Password, or use Forgot password on the login page.

Please follow the steps below if you have problems accessing your account:

1. At the sign in make sure to verify your login details
2. Reset your password
3. Restart your device
4. Contact customer support

If you are still not able to access your account, please contact customer support for further help.

Turn on Two-step login in My Account → Security: you then also enter a code from your authenticator app when you sign in. If you lose a device, use Sign out everywhere. Never share your password; we will never ask for it by email (Terms, section 8).

Memberships are for personal use. Sharing, selling or reselling access is not allowed (Terms, section 7.1).

Write to [email protected]. You can ask for access to, correction, transfer or deletion of your data. Some records are kept as long as the law requires for billing and fraud prevention. See our Privacy Policy.

You must be at least 18 years old, or older where your country requires it to sign a subscription contract (Terms, section 9).

If you would like to talk to us about using Sportall365 or are having difficulties with the service, contact our Customer Service and we will be happy to provide assistance.

Write to [email protected] or use the Contact page. To help us find your account quickly, write from the email address you use for Sportall365.